TRANSPORTATION IN CANCUN AIRPORT
Transportation in Cancun Airport.
Booking our Cancun airport transportation is the best way to start your arrival to Cancun and open the gate to the Mayan World. We offer a premium service that will ensure you a safe ride from the International Cancun Airport to your destination.
Olympus Tours received “The Best International Ground Operator Award” By Flight Centre USA, for it´s outstanding performance five consecutive years 2010-2014.
Our aim is to offer the best and the safest Cancun airport transfer service to all our customers at a competitive price. Our English speaking personnel is highly qualified and daily monitored with a Breathalyzer test.
Cancun International airport is only a 25 minutes ride away from Cancun City. Whether your trip is business related or you are on vacation, dare yourself to get to know this beautiful city. Where you can find local markets, shopping malls with the best brands and non-stop nightlife just to mention a few. You can also adventure yourself to Tulum that is only 90 minutes away from the city where you will find an archaeological wonder by the beach,or simply book tours to amazing places like Chichen Itza, Xel-ha, Xcaret or Explore, among others. Don’t forget if staying at the Hotel Zone to visit the Mayan Museum to learn a bit of this amazing culture.
If you just want to relax you can find amazing SPA’s or just enjoy the beach and its amazing clear turquoise blue water.
With our Cancun Shuttle you will be able to go to Isla Mujeres from the airport andgo snorkeling around some of the most amazing reefs in the area,or even scuba diving for the more adventurous. Or travel in style around the island in a Catamaran and enjoy a fabulous sunset on your way back to Cancun.
Olympus Cancun Airport Transportation will always find a way to exceed our customers’ expectations and their well-being.
Use our secure online Cancun Transfers booking system to ensure a safe and amazing start and return of your trip.
- English speaking Staff
- For your comfort, a maximum of only 2 stops may occur before reaching your destination.
- A/A Transportation
- Travel insurance
- Baby seat available (extra charge)
- Changes without charge 24 hours in advance
- Basic shuttle PLUS
- Immediate departure
- Banner with your name on it
- Vehicle is designated only to your service
- Baby seat available (extra charge)
- Convenient transfer
- English speaking Staff
- Travel insurance
- Changes without charge 24 hours in advance
- Immediate Departure
- Vehicle is designated only to your service
- Baby seat available (extra charge)
On time. Comfortable ride.
great service- very friendly drivers
Great prompt service as always!
It was a nice ride to and from the airport. Both drivers on our trip were very respectful, professional, and helpful. The vehicles were nice, good shape, and looks new.
Everything was amazing as always! We love Olympus!!!
Our Olympus Private Transfers was so AWESOME! Our driver came on time and he was so pleasant and friendly. He made sure we were comfortable with the air-conditioning and even offer us the complimentary wifi if we wanted to. He was a joy to have conversation with and we learn a little bit more about Cancun through him. I'm so sorry we couldn't remember his name. I can confidently offer Olympus services to all our travel clients and will definitely use them again for our personal travel. Amazing service and clean vehicle. Thanks Olympus for the extra joy you added to our Cancun Vacation. ~ Shiela & Ryan Anderson ~
everything went very smooth
Great choice! We highly recommend- our hotel rep José Ramón was also fantastic. We're so glad we took his advice and enjoyed ourselves
On time, friendly, safe service! I love Olympus Tours!
The transfer with Olympus Tours was the same as the last two times: extremely short waiting time, fast and reliable. Would and will book them again without a thought.
Olympus tours is the best transportation and tour operator in the Cancun & Riviera Maya. Drivers were on time and professional, yet friendly!
Professional and prompt!
Both drivers were great.. especially Pastor , he drove us back, His English was good , he told us many things we didn't know.. I would use your company again , and recommended it to anyone...
The trips were on time and the ride comfortable
first you should have told me to bring confirmation showing that you all were the ones to pick us up. But my drive from the airport to the hotel name PASTOR was awesome. le
It was a wonderful experience. Your driver was on time and very polite and accommodating. Thank you for everything
On time, courteous, safe
Great service and on time
it was GREAT!!! Always on time!!
Great experience. Staff is very pleasant and helpful
Mario in the Customer Service Dept. is amazing !!! He went above and beyond to accommodate my last minute and large reservation! I will continue to recommend this tour operator to anyone and everyone who goes to Mexico ! Thank you !
Service was great, our driver was lovely.
Great staff, driver, and vehicles. Very professional throughout, and reliable. We recommend Olympus without hesitation.
Olympus was easy to find when we arrived, and even stopped at the liquor store for us on the way to our hotel. They were on time when we were returning to the airport. We got to the airport earlier then we needed to. Great service. Thank you.
Very friendly and efficient! I will never book with any other company!
the service was great
Hector was our driver from the airport and Felipe was our driver on the way back. Both were excellent!!! I will definitely use Olympus on my next trip..on time and professional!
Very well managed. Will use your service again.
great service, punctual, friendly and very helpful.
It was very Safe!
Great service - thank you for getting us to the airport on time!!!!
EXCELLENT!! WOULD RECOMEND
Always a pleasant experience. Polite and professional
Everything went fine, the drivers were polite n on time
Fantastic! Thanks for the free wifi, and lovely water while we waited.
Wonderful experience 5 star
Great service love Olympus
Your drivers are THE BEST!!!! I am a travel agent and use you all the time for myself and my clients. Thank you....SharonLet's Go Travel, Inc.
I always book my transportation with Olympus. Never dissatisfied. Alwaysprofessional and on time. Thank you
Great friendly driver, quick service
Friendly drivers! Safe drivers!
The driver was exactly on time and very pleasant.
your drivers are very good and your always on time
Wonderful experience as usual
I was pleasantly surprised at the professional and extremely courteous and efficient service I received!
Nice and easy transport
On time and one stopGreat Service
The staff is friendly and the ride good. Perfect service! Just note that they are located to the right when exiting the airport as it might be overwhelming with all the companies there. ;)
Very prompt and polite driver. I'll use the service again.
Service was very good - recommend this company for any type of transfer - reliable, in time.
Everything went very smoothly, rep was there at CUN with my name on a placard. Took me right to my car and driver. The return trip was just a smooth. Driver there a few minutes early waiting for me at the hotel, took me directly to my temerminal. VERY GOOD service. Thank you!
Good/ fast / secure connection but seats was not so comfortable for big people.
Great servise as usual
Good service, good drivers, efficient. Will definitely use again and recommend to my clients
El servicio fue de primera, excelente. Los conductores fueron muy amables y diligentes. Seguro contrataremos sus servicios nuevamente.
We had a destination wedding in Riviera Maya and decided to extend our stay after the wedding at an Airbnb in Cancun. Traveling with several suitcases full of decorations and party favors and a wedding dress was not easy but Olympus Tours helped us get to and from all of our major destinations without hassle! Great service. Could not be happier!
The service was superior with Olympus Tours. Staff was extremely friendly and on-time. Great experience and we will definitely use your company again!
Quick and simple to make a reservation. Friendly and helpful staff. I did not have to wait long at the airport for my group transportation. My only complaint was the representative at the hotel was not available at the desk at the times indicated.
Great trips. On time and drivers very courteousWill definitely use Olympus again.
Absolutely perfect. Thanks again !
This is the 4th trip in a row for which I used Olympus Tours. The drivers and other employees are polite and on time. The vehicles are very clean and comfortable.
It was an easy pick-up and ride. Thank you!
Right on time for pickup, friendly, informative, professional, nice van with clear markings for Olympus, clean, got us where we needed to be on tome. Thank you so much!
This is my 3rd trip to Catalonia Royal Tulum. 7 & 4 years ago, & again 2 weeks ago. I have always used Olympus Tours. I know I can count on them for timely arrival & the drivers are very nice. I would always only use Olympus Tours. Very happy with your company.
Everything worked out well. Just two points to improve. A bit of a long wait at the airport until the car was ready and the driver was driving a bit rough. No issues at all on the way back.
Driver very pleasant
Everything was great! Driver was very good. Would definitely use your service again!
Excellent. On Time. Professional. Friendly. No issues. Good experience.
Was hard to locate at the airport. Would have been nice to know which number to look for. Other than that everything was great. Very friendly and shared info as we drove.
Awesome! We will always use Olympus for our shuttle!
Perfect on time
Very pleased and impressed with Olympus tours. Interestingly, the driver that brought my wife to Tulum did not know where Maison Tulum was and took her to ur house, which was fine except I waited for 3 hours at Maison Tulum for her. When I phoned to check in the day before the person I talked to did not know anything about Maison Tulum either. We arranged another pick up spot. First class ride with a personable driver for a reasonable price.
It was prompt. No waiting. Clean vehicles and courteous drivers.
The shuttle service that Olympus tours provides is always professional and in a timely manner. Absolutely no complaints I would highly recommend them for transportation as well as tours.
Great experience! On time and Orlando was very pleasant!
I would absolutely recommend your company and if ever I travel anywhere else I hope your company is there...the moment we got out the airport we were directed to the location for pick up the driver was amazing in showing us different things on the way to the hotel....my flight was changed I called right away to change my pickup location and time and you were very accommodating in helping change that as well as our pick up which was @330am our driver was polite and helpful....I was very pleased over all
On time and friendly as always!!!You all do a fabulous job:)
As always a great job drivers very polite thank you see you next year .
Yes Pleasant drivers. Great Service.
Very good service and always on time!
It was just perfect!
My flight was delayed 11 hours, I put in wrong city location of hotel & Olympus still got me to where I needed to be. Many thanks!
This is our 5th year using Olympus for this round trip between the airport and the RIU Palace Riviera Maya. We came to know Gamboa on our first trip, and we have made it a point to use Olympus SPECIFICALLY to request and re-connect with Gamboa every year.Unfortunately, this year there was a problem with the scheduling, and Gamboa was not scheduled for our trip from the airport to the hotel on our arrival. He was scheduled for our return trip to the airport.In prior years, we have also purchased excursions through Olympus during our stay in Playa del Carmen, and we have found the excursions to be just as they were explained.We are very happy with Olympus.
Both trips were excellent. However, the transfer from the resort to the airport had the CLEANEST vehicle we have ever been transported in. The driver took exceptional care of his vehicle and was very proud in his work. I feel bad I can't remember his name. We would definitely book a private transfer again.
Excellent service, as always! Thank you Olympus Tours!
Fast service. Very friendly staff. Quick transfer from airport to hotel.
Excellent service, thank you!
This is the 3rd time I used Olympus for my transportation to and from Cancun air port. I use, and will continue to use them each time I come to Cancun. They're efficient, friendly, and always on time.
We really enjoyed the experience and it got us to the resort quickly so we could start our vacation sooner.
Very professional. Was easy to locate my travel connection as they had my name clearly listed and the vehicle used was very clean.
Eccellent Service very helpfull and friendly :) thanks a lot
The driver was very pleasant and on time.
You guys are great! we got snowed in when we were suppose to arrive the day before and I called and they were so great to change our transportation to the Azteca and pick us up a day later. Thank you so much I always use Olympus tours for my ground transportation! Marilyn Humann
Professional and curteous
Everything was great!
Shuttle Driver was courteous and on-time. Great service!
We always use Olympus tours for our transfer transportation every time we go to Cancun... they are always on time and very pleasant...
Pick up at the airport was easy and the staff was very nice. The vehicle was private as ordered and very new and cleanThe pick up to go back to the airport was 10 min early (which was great) vehicle was new and luxurious. Drivers both ways were very polite and drove safely. Both drivers accounted for our luggage which was great. I highly reccomend olumpus.
Drivers were always on time and very polite and helpful. I would definitely recommend Olympus Tours for any transportation needs in this area.
Our daughters destination wedding had a very large group.Olympus Tours provided a wonderful experience and package exclusively for our group.Making the wedding experience so much more than just one day!Eva B.
Great service all around.
Our driver was outstanding. Thank you very much!
Pickup to and from the airport was great! Drivers were kind and punctual. Thank you!
It was great!
We always use Olympus. Always friendly, professional and courteous. Both my sister and I have tried a different transportation service in the past and we've come back to Olympus and will stay with them.
I am very happy with the service you provide us, driver was on time and the car was clean. The driver very polite, I will keep your company on mind for the next trip
Mario was fantastic to work with and schedule my! all went great!
awesome, quick and safe transfer!
He was on time and pleasant. I loved the wifi capability!
Muy excellente. Many thanks.
We stayed in tulum and got in late our reps didn't bat an eye and gladly took us and stopped at the store I will recommend to all I know see ya in a few months..Byyee
Everyone was great! Cars were very clean and punctual
It was a great experience. The staff is very welcoming and helpful.
Greate, professional, on timeThank you
We have used Olympus Transfers three times so far, and every time they are prompt, clean, and super polite and friendly. Thank you for all your hard work!
This was our 9th trip to Rivera Maya and each time we have used Olympus Tours for our transportation to and from the resorts. We have always had a very good experience with you! The service is outstanding and the drivers are very friendly! We will continue to use Olympus for any future trips!
The pickup at the airport to the hotel was great! The van was clean and very comfortable, however when it was time to arrange for my transport back to the airport, Myself and other guests had trouble locating the agent on site at the hotel, we were told that he will be in the next day at 3pm. I get there at 3:30 he was gone! I had to call the company and was luckily able to book my transport over the phone. Overall the ride back was excellent and we we're able to ho straight to the airport without any other stops.
It was pretty good. No hassle finding them at the airport and didn't wait long to depart after arrival. Had a good conversation with the driver, comfortable ride with a.c and Wi-Fi. Did have to find them towards the end of my trip to confirm pick up to the airport but once I did they confirmed. They picked me up on time and the ride back was smooth. Over all I would travel to and from the airport again with them. Scheduling excursions was ok. Had one excursion we didn't like. Swimming with the turtles. Got harassed by locals on the beach.
Very efficient. Thank you for your attention during our fabulous trip.
Very professional staff, on time and the bus was extremely comfortable and it had wi-fi!!
Olympus was AWESOME greeting us to Cancun! Personalized sign was huge hit with my wife and flawless getting our baggage and getting us comfortable and on the road quickly! Mike Miranda was friendly, professional, and safe driver! Highly recommend!
Mike was great for our transfer to The Vine!
As always great transfer with Mike Miranda!! Such a nice guy and very professional! Would highly recommend to my clients! Thanks again, Mike!
Prompt, courteous, and safe
VERY GOOD 100% RECOMEND
Prompt, courteousdriver gave me valuable tips on local restaurantsthanks
On time and great driver!
Fast service with great quality!
Driver was on-time, very polite, and helpful
My experience was very good. The staff was very professional and I would recommend this company to anyone who is traveling to Mexico.
Excellent service, right on time, reasonable pricing, we thank you for the great delivery service!
The drivers were very friendly, and willing to tell us about Cancun. The drivers were on time and professional.
They never called us about the return transfer pick up time...I had to go them.
Everything was great
Great liked always
Service was excellent. Pick up and delivery was on time. Five Star
LOVE YOU GUYS!
Very professional and courteous
Thank you so much for your amazing service and hospitality!!
It all went very smoothly'
Both drivers are wonderful to talk to.
It was great! All the employees were fantastic . Everything went perfect, however, I gave Mary in our hotel our information regarding our return trip and she told us that someone would call us the day before with the pickup time. No on ever did. When we called oympus, no one spoke English. You guys were great. Would definetly choose you again!
Simple, professional and easy. No complaints at all.
Great service. Driver very nice.
Great price, nice employees, so easy!
We always use Olympus. They are always on time and ready to take us to our destination. I wouldn't trust anyone else.
great staff & Service...
Polite & courteous staff - didn't have to wait long for the bus to leave from the airport. The return trip was equally as good with prompt pick up. The mobile Wi-Fi was a great addition and much appreciated. Will definitely use the service again and recommend to others.
Very good drivers each way and very courteous.
Very good! It's not first time we use your service. Will use it again next time.
Very prompt, and friendly, professional drivers. We will use them again!
Very courteous service to and from Cancun International Aeropuerto and Dreams Riviera Cancun Resort. I will definitely be incorporatio Olympus Tours in my future travel plans.
We had a great experience. The staff at the airport was very professional and easy to find. The drivers were professional and courteous as well. Brenda and Mario at the Hyatt Ziva were very helpful.
very good service, and of course on time.
Not a first time I am using Olympus for my transportation. Drivers always friendly polite and on time.
We had a great experience with Olympus (as always)!
Fast - friendly
service was excellent
The ride to the resort was horrible. Not because of your driver...construction was the issue. I feel bad that we didn't tip the first driver, as it wasn't his fault, but we had just had issues at the airport and the long ride.....we were just miserable. Sorry.
Timely, Courteous & Reliable
Organized, Professional and dependable.
You did a great job. Very friendly and on time
Thank you for services. It was very welcoming at the airport no problems. Our paperwork was right there with our names and that was great. No hangups arriving or departing. Great job to olympus tours you made our trip.. Thank you to Frank our driver leaving Grand Bahia Prinicipe Tulum. It was a longer drive to the airport but Frank (I hope I have his name right) made it worth the trip. Thanks again olympus you did a beautiful job. 5 stars from Caroline and Robert Compton.
Easy to find at the airport and friendly & courteous drivers! First timer to Cancun and they made it easy...Thanks!
We had to wait close to 30 minutes once we got to the Cancun airport but it wasn't a big deal. The company is very organized and professional. We will definitely use Olympus again.
All staff very friendly and professional.
Thank you! Your staff are always great!
I have used you guys several times now and it's always a great experience
Great experience, reliable service
Drivers very friendly pick up people at airport at the airport very professional. Trip very pleasant
We had a timely, clean and seamless experience. Would highly recommend Olympus for transport to and from the airport. Drivers where very professional and friendly.Thanks!
Drivers very friendly
Yes, we liked the vacation and the RIU service. In future we'd use Olympus Tours.
Perfect start to our vacation and ending as well.
Both my husband and I used Olympus and our children all on separate days. They had to pick up my son at our condo at 5:30am. The shuttle was there waiting at 5:10am. My daughters shuttle showed up right on time. The only thing I would like added is our condos name Quinta Luna In Puerto Aventuras to your web site. We and a lot of our neighbors use Olympis plus we have our renters use your shuttle. As always we were very happy with your service. Mark and Cindi Adams
On time and friendly driver. I have used your service several times and always recommend to my friend.
On time, fast, easy to use.
you have a star in Yair, he took care of my whole family not only with the airport transfers, but with trips to coba, chichen itza, tel-ha, and a tv tour. he was amazing and deserves kudos from my whole family. thanks again for making our experience in Tulum, Mexico a memorable one.
Always great service.Carlos who gave us the ride to the hotel was a really nice guy.Thanks
Very good service. One of the least expensive as well. A win - win.
Great experience, reliable and courteous
Wonderful experience, like usual. BUT please don't make me call to confirm next time, I would like the agent to confirm while we met. It was time consuming and annoying to get a confirmation of pick up time for transfer from the hotel to the airport.
Thank you! Excellent service as always! We will always use Olympus for our transportation needs!
First class service - thank you!
blanca and i were met outside the airport with my name on a reader board and told where to go to meet our driver. in all the confusion at the airport this was welcomed. we got our ride within 20 min and had a pleasant ride to our hotel. the driver was friendly and knowledgable. he made our ride safe and knew where he was going. thank you.
The drivers were very professional. The service was excellent and made my trip to and from Tulum very easy!
excellent clean vehicles, courteous drivers who were on time and helpful..
A friend recommended that we use Olympus tours. Everyone at Olympus was wonderful and one of their reps even came to our resort to meet with us and recommend excursions for our family Will definately use Olympus in the future
Comfortable shuttle service
The service was great and easy! Walked out of the terminal, your people were there and got us set up and on our way in no time... well, time enough to change into shorts and get some beers and Margaritas!
I was very pleased with your professionalism and customer service.
I was very pleased with your professionalism and customer service.
Great service, will use again.
drivers very helpful respectful and on time great service
Very good service!!!
Prompt, Courteous and Reasonable
Have used Olympus several times now and continue to be satisfied. Professional, friendly, and reliable!
Got us there safely. Only one other stop
Very satisfied !!!
Your pickup at the airport was smooth among the usual chaos all around. The return was right on time and both drivers were congenial and professional. The tour guide at the Grand was very helpful.We referred our daughter's family (the Connolly's) to use your service in January and know they will not be disappointed as we have not yet been. Don't change anything and we will keep returning! Thanks=The Bradys
We have been to Cancun 5 times in the last 3 years and we have used Olympus every time for hotel transfers. We are definitely satisfied.
The trip itself was great experience - comfortable ride, great driver. Booking can be optimized - Booked online but never got email confirmation on the pickup time. It was difficult to reach the correct office, took a total of 45 min and 3 calls to cancun and PDC offices.
Perfect service, right on time, very friendly staff, affordable price. Thank you!
Great, friendly service. Very punctual.
On time, friendly, got us to our destinations.
always a pleasure with Olympus tours, great value.
on time for quick pickup from and to airport. Accommodated earlier departure time from hotel. Very reliable.
Our shuttle drivers were on-time and pleasant.
We, a group of six, arrived to Cancun airport after flights of 18 hoursa van was waiting for us to take us to our hotel and a van came to pick us at 05:00to the airportall went smooth, thank you !
Juan confirmed my pickup. Very professional and helpful. Driver on time. Will use services again
Everything was perfect !
Very efficient, pleasant driver and reasonable price. Excellent!
Van was on time and driver was friendly
They were punctual and courteous.
We use your service each time we are in Mexico! Perfection!!!
Always very dependable, and fairly priced.
Everything was perfect!
All members of the staff were courteous and were in great moods. Thanks for a great shuttle experience.
Fast service, friendly drivers.
All promised arrangements were met.
Everyone had such a great attitude when we arrived in MX, really made up for our 2.5 hour delay. Would highly recommend these guys.
Great service. thank you!Please unsubscribe me from these email updates.
They are very professional, trustworthy and I would definitely use their services on my next trip. From the second I visited the website to the email communication to the actual trip, the employees exceeded my expectations.
The people from Olympus Tours were very helpful. I felt safe using them. I definitely would use them again.
It's always a pleasure to use your service. We will continue to use it as we travel to Mexico at least 3 times a year.
Excellent prompt service. Would recommend to anyone.
Professional and on time
nanccy was super helpful . we enjoyed doing business with you and would highly recommend you to others.
Great service. On time. Had to split up group on return due to different flight times and everything went smoothly.
Very professional and reliable service thank you!
Both drivers were courteous and on time from and to our destination.
Cars were clean, and drivers were very nice
On time, courteous , and fast service. Would definitely use again.
All employees were very professional. They were very visible at the airport and handled the process of checking in for my ride to my hotel quickly and efficiently. There was one stop before my destination and the driver gave updates about the amount of time it would take to drop others off, before proceeding to my destination. The driver also gave bits of information about Cancun and the specific area my hotel was located. Overall, my experience was stress free and pleasant.
Always a great experience with Olympus.
The pick up to the airport was a 10-15 min waite, they said they were short on drivers.But the ride was fast and smooth to the hotel. The drivers and the representative at the hotel were very kind.
I love the drivers we had with Olympus, especially our tour guide Gamboa. He was very caring and protective of us, we felt as if we were in good hands.
Very polite and knowledgeable drivers. On time for both RT rides. Will definitely use again and have recommended to friends visiting Cancun in December.
It couldn't have worked out better!!!
Pick up driver to trip back to airport in too much of a hurry. as older people we had to walk very fast and he kept saying hurry up, hurry up, not very professional ....
Our driver was early and got us to the airport in time! He drove kind of crazy but it seemed everyone has to drive aggressively there. But, we would definitely use Olympus Tours again!
Both drivers extremely cordial and were very helpful with suggesting areas to visit during our stay.
Our driver was very attentive and helpful. He was a very safe and courteous driver. He is a credit to your company.
The staff on arrival were courteous and informative . Drivers in both directions were prompt
Jaime Morales was our first driver and he was extremely friendly and accommodating.
Pickup was prompt and driver courteous
While I was not aware that Olympus Tours did not have a desk at Catalonia, we were able to work everything out over the phone. We use Olympus Tours every year and love the client service when we arrive to the airport and the drivers are always great.
They are always on time, good car s with air conditioner, good drivers.
Very good . Timely fashion. In communication with us at hotel
The service provided was great. The driver
Excellent company! Right on time! Definitely to recommend with family and friends.
We had a pleasant experience you had professional staff in with timely service.
Drivers were excellent. And very courteous
We were very satisfied, and we have recommended your company to friends
We reserved a private transfer to and from the Cancun airport and our resort in Riviera Maya. We were very pleased with the service. Someone was waiting for us at the aiport and had us on our way quickly. Our van arrived right on time to take us back to the airport at the end of our trip. The vans were clean and the drivers very nice.
The shuttle drivers were very pleasant. I would use your service again and recommend you to others.
Shuttle on time for pick up to our resort and back to airport from the resort. Clean vehicle and courteous drivers. We will use again!
Everyone was great!
I did have a pleasant experience however, my luggage handle was broken on my Samonsnite suitcase when the driver put it in the van. It was perfectly fine until then.
Everyone and everything was just great. Carlos Cruz in the reservation department is fantastic. He help us postpone our original trip due to my mother death and help us set it back up. Also Hector the transfer driver was great and very friendly.*** Good Job.***
I was very satisfied with your service. Drivers were very professional and on time. My only complaint was that we were told that it was "imperative" that we ckeck in with a representative at 9:00am the next morning so that we could get our return transportation pick up time. So, we waited about 40min. to talk to a representative only to be told "Oh no, you need to come back a day before you are going to leave." He also asked that I fill out information about our return flight. I did not have the information with me so I had to go back to the room and get it, and them return to see/wait for a rep again. When we did check in the day before our flight, the rep could not find the paper that we filled out but said she did not need it, she just looked up the name on her list and told us the time. I found this process a total waste of time. I do have to say that your drivers were great, and again right on time. I will most likely use your service again, but you should think about how you advise your customers about return transportation information. Thank you for your service.
The wait time after arriving at the airport was about 10-15 minutes . Longer than I expected so that is the only complaint I have. We had to wait for the bus to arrive and it seemed slow to board us. The drivers were both friendly and courteous. The driver from hotel to airport was right on time.
They were on time and very professional I would definitely use them again.
I am a repeat customer. Consistently excellent service. I plan to use Olympus Tours during my future trips to Mexico. I have recommended Olympus Tours to others who have also been pleased with the quality of service and with your very pleasant staff. Your website is very easy to use to make reservations. Thank you!
Very efficient and drivers very courteous! We have used them before and will use them again!
great dependable company. Will use everytime we come to Mexico ! Thanks again !!
It was slightly confusing how to confirm our pick up for our departure because we could never find the representative at our hotel and we had to pay to make a phone call from our room. Other than that it all went smoothly.
Olypus Tours had great service for transportation and helping us book the best deals on excursions! Will definitly use Olympus tours again!
The van was on time to the minute. The driver was courteous and helped with the luggage and gave us directions to the ticket counter at the airport.
Hector y Marin proveeron un servicio de la mas alta calidad!
The vans were new and clean and the drivers were very professional. Everyone one from Olympus that I interacted with was extremely helpful and friendly. I will utilize Olympus again the next time I visit.
Bravo, Jose Alfredo! We had the pleasure of riding to our resort and also to the airport with you and the service was outstanding! Comfy, cold vehicle and the right mix of music. Thank you!
Always a pleasure using Olympus Tours.
When we came out of Cancun airport no one from Olympus was waiting for us. After about 10 minutes waiting the person wearing orange shirt showed up and walked us to the car. When I asked him how to contact Olympus on our way back – from the hotel to airport - he told us to find a person named Carla at Riviera lobby and she would answer all our questions. The driver himself was nice and drove us to the hotel without any problems. By the end of our stay we started looking for Carla – we were told at our lobby (Colonial) that we should go to Riviera hotel which we did. Had no success – we were told she was working by appointment only. Finally we looked at confirmation email (that was sent from no-reply address) and found phone number. Email also said we had to contact them 48 hours before our trip back. When we called we were told we had to call 24 hours ahead. Finally one day before our trip back we called Olympus and found out the time they were going to pick us up at the hotel.Again, the driver was nice and took us to airport in time.To summarize – I would like confirmation email not to be confusing (48 versus 24 hours) and clearly the person who met us at the airport should have not mislead us – Carla from Riviera had nothing to do with our transfer.
good service and drivers
Staff is always pleasant and helpful. We have used Olympus five times over the years and always had an excellent experience.
The shuttle was perfect. We were picked up and dropped off on time and our driver was very pleasant.
Our driver was excellent!!!! On time, courteous, rrespectful, helpful, excellent!
We were generally satisfied with your service. The only inconvenience was that your service representative did not show up on the first day to confirm our transfer home. We were sure to stop what we were doing and no one was at the designated meeting point. So we had to interrupt our activities the following day to meet with your representative.
I do like Olympus tours. We did have a small wait for our car, but the ride was pleasant. There seems to be some confusion on the return trip. We were told on the way there I could just call to arrange,but when I called I was told it had to be the day before. Then the day before they called me and said they were on site and I had to come down. Which I told them I would immediate but when I got to the office I had to wait as the rep stepped away. All in all it was good, just a lot of miscommunication.
Great service! Second time we've used Olympus Tours and experienced great service both times.
The shuttle picked me up on time and got me to the airport in time for my flight. It was a little hard getting a hold of the representative the day before going back to the airport to get my pick up time from the hotel from her, but we eventually got the information from her so I would know what time to be ready for the shuttle back to the airport. The shuttle was clean and spacious.
Professional, friendly, informative and smooth rides. Thank you!!!
The contact person at our hotel(Hugo) no longer worked there. It was very stressful scheduling the pick up from the hotel to the airport. I called all thee numbers listed on your brochure and couldn't get an English speaking representative. Thankfully, our hotel concier was able to call for us and navagate the Spanish prompts and get us connected to an English speaking rep and arranged a pickup time. The driver was wonderful, very personable. Same with your reps at the airport, they were very helpful.
It was a great experience.
The Staff and Drivers were very nice and efficient. I will use them again.
Amazing treatment and so organized. I felt so safe for my family and me and the drivers and all the staff at the airport were so friendly and helpful. I highly recommend this company. We paid for a private ride which turned out to be great because we just wanted to get to the hotel fast.
Excellent driver - made the trip very smooth to start and finish.
My family and I were very pleased with the great service your company provided us on our trip. The pickups were on time, the cleanliness of your vehicle and the professionalism of your driver. The driver, Mike Miranda, was anot absolute professional and tended both my family and I needs. He made sure that we were comfortable, answered any and all of our questions, and provided great local information. Mr. Miranda is a great representative for your company.
Great transport to and from resort.
On time, professional, and quite pleasant ... even at our 3 am pick up time.
Great service! Our flight was cancelled and rescheduled, and everyone was great at accommodating the change in our reservations!! Will go with Olympus tours the next time we come to cancun. Thank you!
Everyone was very helpful and kind! Great staff!
Excellent Service! Punctual! Spacious and clean transportation.
We used Olympus Tours for our private roundtrip transportation to our resort in Riviera Maya Mexico. They were courteous, fast and paid attention to every detail. Gave us drinks and a cool towel when we arrived. The drivers were friendly, the vehicle was clean and air conditoned, took us straight to our resort. We prompt in picking us up on our return to the airport. Thank you. We will use them agian.
Our contact Carmen was the best! We did´t expect this much effort to comfort us and she provided us with so much helpful informations and took great care of us.We thought we only get a transport from the airport to our hotel in Playa del Carmen (which went great, by the way) and we got so much more.Thanks again, especially to Carmen! (Sandos Caracol)
Punctual, efficient, reliable .professional ...Top service
They did a great!
I was very pleased with the transportation. The drivers were very polite and helpful.
Transport from & to the hotel was really nice, not overcrowded, fast, and punctual. Olympus tours folks are also present at the resorts every day for any advice and scheduling needs you may have while not being pushy at all.
I used Olympus for transport from the airport to my resort. After booking I realized I booked my arrival to the airport for 12am instead of 12pm. I called and they sent me a new booking confirmation for the correct time within 5 minutes. Both of my drivers were very kind. Additionally, when meeting with the Olympus Rep at the resort to confirm leaving time, they set me up with a tour/excursion for a reasonable price. All in all, a great company!
Very satisfied, they were on time, car was very clean, friendly drivers, especially Hector. We will definitely use them again!
This was our third time using olympus for cancun airport transfers. Our inbound flights AND times changed on the day of travel, however thanks to the olympus toll free number we were able to contact and have our pickup times changed. You will not get that kind of service with others. Everyone is always friendly and smiling and drivers who drive safe.
Staff was great.. Dependable, Private tour was awesome that they set up for my clients.
This was the eleventh time I've used Olympus and as always the service was incredible. I always appreciate seeing the men in orange shirts waiting for me right outside the airport. It's so great to know that they will wisk me away to my hotel within minutes of arriving. It literally took only 5 minutes to get from the airport to my car. Everyone at Olympus is polite, friendly, experienced and happy! The men are so welcoming and really provide great service with a smile. My trip back to the airport was just as easy. I never have to wait for my car, it's always there waiting for me and I so appreciate that. I recommend to everyone to book a private transfer. It's more money, but so worth the time you save by not having to stop at all the hotels to pick up and drop off other passengers. We did that once and learned our lesson.Great experience once again..thank you so much!One more thing..when I made arrangements online I accidentally typed in the wrong date (an earlier date than my trip)and I didn't realize it until that date had passed. I thought for sure they were going to charge me and I'd have to pay again to be picked up on the actual day of my trip. But no, I called and the woman was so nice and told me not to worry, she corrected the info for me and there was no charge for the incorrect date. How nice!!
I was pleased with the airports reps and the drivers professionalism. I will recommend their services to anyone needing airport shuttle from the airport to Cancun, Playa de Carmen, and or Tulum.
We were taken care of until our van arrived a short time after arriving. We had a shared ride and were the first couple dropped off. Our driver was great and let us know the schedule. Quick and easy.
Good service at a reasonable rate.
very comfortable van; very professional driver
Simple, friendly and super affordable. Was also pleased that i was able to find a coupon code which game me another 10% off. Olympus you are the bomb.com!
This is the 5th time I have used Olympus in Cancun.The service has been excellent every time. Drivers arecourteous, friendly, and professional
Another great experience with Olympus Tours!
Very Polite at the airpot, Excellent Driver.
Excellent transportation! They accommodated all of our needs and were very friendly. Would definitely recommend to anyone.
They were on time and had us to and from in a Jiffy, good job!
We were very satisfied with Olympus Tours. Will recomend them to all our friends.
Your service was welcoming, safe and pleasurable. I would recommend your service to anyone!
Der Fahrer hat mich püntklich auf die Minute vom Hotel abgeholt und in einem nagelneuen, toll ausgestatteten und natürlich klimatisierten Sprinter ohne große Umwege zum Flughafen gefahren.
We didn't have to wait long at the airport and our shuttle was waiting for us on our return to the airport. Both drivers were very courteous. Thank you for your great service!
Very prompt and friendly.
Olympus Tours was very helpful for this trip, I couldn't have done it without you
We will use them again. Like the fact the limit the about of stop you have.
Very accommodating staff very helpful personnel, made our stay extremely pleasant during our visit, thank you...
Driver was very friendly. We were given water while our ride was being prepared. I would recommend and use again.
Everything was great & smooth! We will definitely use you again.
We have been to this area 6 times and have always used Olympus. My husband prefers the private transfers, which they offer for a higher rate of course, but we think it's worth it.
This tour company was great! Very professional and courteous. They were timely and very friendly. I highly recommend them!
We love Olympus Tours! This is our 2nd time using them and they never disappoint. Always a friendly staff willing to accommodate and make you as comfortable as possible!
Timely, polite, reliable....even after our flight was 4 hours late out of Houston , your team had no difficulty taking care of us. Thanks
Essentially, the company wants you to be satisfied. They display professional customer service, try to assure your comfort (provide water, ask if temperature in vehicle is okay, etc). Best price.
Olympus Great Job Once Again
Service was great! On time. I would highly recommend and use again.
Our hotel was an hour away from the airport, but we had no problems getting there and being picked up for the airport. We only had to share with 2 other families both times so we barely had any stops.
On time and friendly
Staff was very professional and helpful, and the shuttle left and picked us up on time for both ways. I will definitely use Olympus again when I will go back to Cancun..(hopefully soon!).
It was a smooth drive and very professional. took high consideration.
I felt safe traveling to an unknown country.
Service from and to the airport was perfect. Both drivers were very knowledgeable about the area and service was great. Would book again if I make it back to Cancun.
service was great! Will use again!
Our inbound and outbound driver were great. On time, courteous, helpful and provided great info along the drive.
Very satisfied with the service. Would definitely book it again for my future visit.
Quedamos completamente satisfechos con sus servicios!
Service was on time, driver courteous, vans new and clean.
All drivers are professional and friendly. The staff meet you outside the airport to guide you and their uniforms are bright so you can pick them out of a busy crowd. The fares are competitive.Thanks!
Initially booked shuttle plans through Cancun Shuttle but after reading some reviews, I got a refund. Reviews for Olympus were great, booked with them and we were not disappointed. Great service!
Thank you to all of you
I use them every time I come to Mexico. Absolutely reliable, friendly and affordable. Taking a taxi can be up to 100 USD each way to get to my friend's place and Olympus is only 47 USD Roundtrip!
Imagine arriving into 90 degree heat 90 %humidity and have someone hand you an icy cloth for your neck and a frosty bottle of water !! More than just safe transportation, this was heaven sent !! BEST
My boyfriend and mine's drivers to and from the Cancun Airport from Tulum were prompt and efficient. Both drivers were friendly and were great drivers. I would recommend this shuttle service.
Third time using Olympus for airport transfer and the service was reliable, timely, courteous and Rafael could not be more helpful. We used a private van and everything was smooth. Top quality!
Olympus was wonderful. Great service on time. I will use Olympus from now on.
The van was exactly on time, the driver very professional, a very good driver and courtous.
I was very pleased with the service from my hotel to the airport. Olympus was right on time, the van was comfortable and clean. Our driver Juan Jose was exceptionally friendly and professional.
Used Olympus for a hotel to airport transfer in Cancun in April 2015. The price was very reasonable for a shared transfer. The van was on time and made one stop for another couple.
Fantastic service. On time and very friendly. Would defenitely call again. Highly recommend.
The airport shuttle was great - clean, efficient, and fast.
All was great! Will definitely recommend!! Thank you!!
Driver was Professional and shuttle ride was Great at a reasonable price.
We have used Olympus Tours for all four of our trips to Cancun. Hector at the airport even recognized us fromour trip in December. Everyone is very friendly and we will use your services next time.
Extremely satisfied everything from booking to return pick up do very pleasant all staff would highly recommend using them ;)
So friendly and helpful!! Thanks!
The service from Olympic Tours was impeccable! I would definitely recommend them to anyone.
Very good service. Nice, friendly, and had a laid back ride with Espinoza who filled me in on multiple things to do in the area.
My driver Miranda is the most kind person. Everything was good.
Dependable transfer service. Well-priced.
Awesome staff, courteous and full of advise for a first time visitors.