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Terms and Conditions

The rates published in the Web site are only valid at the time of the quotation; are guaranteed upon receipt of payment. All reservations are subject to availability and cannot be guaranteed until full payment has been received.
A reservation is considered complete when it provides you with a confirmation number and the corresponding charge is applied. When booking, you consent to the use of your credit card number for payment, and confirm that you acknowledge and accept our reservation policies, payment and cancellation disclaimer. By completing your reservation you agree to accept the conditions and charges associated with the rate you selected. Currency Conversion are rates confirmed in USD may be converted to local currency by Olympus Tours and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within Olympus Tours control and may impact the amount charged to your credit card. Print out of your reservation voucher and present it. To be valid your reservation it is mandatory that the person who paid this service presents a valid photo ID and the credit card that payment was made with when you check in for your reserved service.

Olympus Tours declares:

• Photographic material published on website is intended to create a general description of the services; however does not means can be guaranteed that the service will be supplied exactly as depicted.
• Descriptions of services are continuing updated to maintain an accurate depiction of the product. Nevertheless, Olympus Tours cannot be held accountable for variations occurring upon your arrival.

Responsibility Policies:

Olympus Tours, S.A. de C.V. and its affiliates are independent from suppliers; we have no direct control over them, we act only as agents for the passenger in making arrangements for sightseeing or any other services and do not assume any liability whatsoever for any injury, damage, death, loss, accident, partial cancellations or delay to person or property due to an act of negligence of, or default of any supplier or person rendering any of the services included in the tour.
The purchaser hereby waives any claim against Olympus Tours, S.A. de C.V. and its affiliates related to the service purchased.

Payment Policies, Cancelations & Refunds

The rates published in the Web site www.olympus-tours.com are only valid at the time of the quotation; are guaranteed upon receipt of payment. All reservations are subject to availability and cannot be guaranteed until full payment has been received. A reservation is considered complete when it provides you with a confirmation number and the corresponding charge is applied. When booking, you consent to the use of your credit card number for payment, and confirm that you acknowledge and accept our reservation policies, payment and cancellation disclaimer. By completing your reservation you agree to accept the conditions and charges associated with the rate you selected. If you cancel your reservation you will be charged 10% of the total amount. No refunds or rain checks will be issued if cancellation is less than 24 hours prior to scheduled service.
Nor will refunds be issued if you did not arrive on time for booked tours, excursions or transfers.

Privacy Policies

Olympus Tours SA de CV undertakes to ensure the privacy of personal information obtained through its on-line services. However, it is suggested to read the rules described below to understand the treatment of the data provided.

Information Collected

Olympus Tours® collects non-personally identifiable information about your activities when you visit our website www.olympus-tours.com This information may include the content you view, the date and time that you viewed this content, the reservations or nights you booked, or your location information associated with your IP address.

Personal Data

All the personal data voluntarily entered by the user in the electronic address will be subjected to security and privacy standards.

Information to be requested:
  • Name (s) and surname.
  • Name (s) and surname.
  • E-mail.
  • Telephone.
  • Tax information to issue invoices.

The requested information will enable to contact customers when necessary. Users can be contacted by telephone or e-mail in the event additional information is required to complete a transaction.

How we use the information?

The information provided during the registration process, enrollment to any program and promotions is used to conduct internal studies on demographics, interests and behavior of the users for the purpose to serve you more relevant ads (referred to as "Retargeting" or "Remarketing) and once we serve you those ads we collect information about where the ads were displayed and what ads you clicked on. Olympus Tours® works with third party advertising companies to help them recognize you when you are surfing the web or checking your news feed on Facebook®. The technology used on "Retargeting" is based on cookies and pixels that help us track your activities on our website.

Cookies

A cookie is a small text file that is stored on your device for record-keeping purposes. Session cookies expire when you close your browser. Persistent cookies remain on your device for an extended period of time. We and our third party advertising companies use session and persistent cookies to make it easier for you to navigate and enhance the experience of our site. You can remove cookies by following directions provided in your internet browser's "help" file. You may also decline our cookies if your browser permits, but doing so may interfere with your use of our website. We believe in giving you control over which ads you see. You may "opt out" of receiving all retargeted ads from us(whether served by us or a third party advertising company). So, if you want to stop seeing ads from us, you can Opt-Out by clicking over here (http://www.networkadvertising.org/choices/) and following a few steps.

How we protect the privacy of your information?

The security and confidentiality of the data that users provide to contract a service or buy a product on-line will be protected by a secure server under the Secure Socket Layer (SSL) protocol so that the data sent will be transmitted encrypted to ensure it remains safeguarded. To verify that you are in a protected environment make sure that an S appears in the navigation bar. Example: httpS://. However, and despite counting with more secure tools each day, protection of data transmitted via Internet cannot be guaranteed 100%; so that once received, we will do everything possible to safeguard the information.

Confidentiality

When the user is on the web site (www.olympus-tours.com), he will be sharing this information with Olympus Tours SA de CV, unless otherwise specified. Olympus Tours SA de CV has no obligation to keep confidential any other information that the user provides in newsletters and on-line talks (chats), as well as through the cookies. The foregoing, pursuant to the terms set forth in article 109 of the Federal Copyright Law and article 76 bis, fraction I, of the Federal Consumer Protection Law.
Information may be disseminated in special cases only, such as identifying, locating or carry out legal actions against those persons who breach the conditions of service of the web site (www. olympus-tours.com), cause damages or interfere with Olympus Tours SA de CV, its properties, other portal users or any person who could be affected by such actions. Olympus Tours SA de CV will NOT sell, giveaway, furnish or rent confidential information to third parties. If the user does not want his data to be shared, he may dispense with a specific service or refrain from participating in some promotions or contests.
Olympus Tours SA de CV. will NOT share confidential information with third parties, unless it receives express authorizations from its subscribers or when a court order is required to comply with certain procedural regulations.

Amendments and update

Personal details provided by the user will form part of a file that will contain his profile, which may be amended by the holder at any time using the user/member and personal identification numbers assigned which may also be amended via telephone or by e-mail. The user is advised to update his data regularly. Likewise, if he participates in promotions via e-mail he may switch off this service at any time.

Confidentiality (minors)

Safeguarding children's information is extremely important, so the data requested will be minimal to provide the services that are offered to this sector. It is recommended that parents and guardians advice minors when surfing the Internet and approve any type personal information to be sent.

Amendments to PRIVACY POLICIES

Olympus Tours SA de CV reserves the right to perform at any time, changes in the present PRIVACY POLICIES and adapt them to legislative developments, case law, as well as market practices. It is the user's responsibility to read the PRIVACY POLICIES regularly in order to be aware of such changes, which as soon as they are introduced on the web site will come into force automatically.